Have you noticed that some reviews that your customers have posted on your Google Business Profile haven’t been published? Well, you’re not alone. The mystery of missing Google reviews seems to be an issue with businesses across the board, and it’s frustrating and annoying. I’ve had personal experience of
“To keep things simple, Google my Business is being renamed Google Business Profile. And in 2022, we’ll retire the Google My Business app so more merchants can take advantage of the upgraded experience on Search and Maps.” Matt Madrigal, Google Vice President and GM of Merchant Shopping. From mid-
Google Business Profile (GBP) is probably the single most valuable tool for those businesses that rely on their online presence to attract customers. I am a huge advocate of GBP (previously called Google My Business) because it provides an extensive array of important insights. It’s also customisable, really easy
If you’re not using your Google Business Profile (formerly Google My Business) to the max, you could be getting ‘stuck in traffic.’ There’s a wealth of really valuable information available with regards to your website traffic (like where visits come from, which pages users go to etc), but unless you’ve specifically set
When your business is in the firing line via a negative online review, the criticism is hard to hear. It may be upsetting, hurtful and even embarrassing. Frustratingly, even though some negative reviews are unjustified, and some turn out to be fake, the story is out there in the digital realm for all to see. They become
Whether you’re searching online for a new restaurant to try, buying a washing machine, choosing a hotel or deciding on a tradie, if you don’t take Google reviews into consideration, you’re in the minority. According to Qualtrics, 93% of consumers are influenced by online reviews when they’re making purchasing
Choosing a great Google My Business category is pretty straightforward when you know how, and getting the category right can have a big influence on your rankings within Google Maps. Even if you have already set-up your Google My Business account, it is still worthwhile going back to check to make sure your
Have you noticed that some of the details on your Google My Business listing have changed? And it wasn’t you doing the edits! Don’t panic. I get asked about this often and while unauthorised changes on your GMB listing aren’t always threatening, they can harm your business. I’ve also noticed that despite
Google Posts are a great marketing tool for websites to increase traffic, boost sales and engage with their target audience. The only prerequisite is a Google My
Google My Business is a free and easy-to-use tool for businesses and organizations to manage their online presence across Google, including Search and Maps. By
Google My Business (GMB) posts are surprisingly effective – yet they’re also surprisingly underutilised and underrated. Whilst most businesses claim their Google My Business profiles – that’s often where it ends. The real value lies in optimising your GMB profile, and part of this includes uploading regular GMB
Who doesn’t love a five-star review? Those little yellow stars on Google My Business are as valuable to a customer as they are to the business itself. Stars and reviews play an important role on both ends of the supply chain – so if makes sense to go out and actively pursue them! Investigate or ignore …