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September 20, 2021

Three Things You Should Do To Improve Your Shopify Website

Shopify is an awesome platform for your e-commerce website, but don’t be disheartened if sales are sluggish.  You may even be seeing lots of traffic but only a few conversions.

Don’t panic.  You’re not alone.  Many website owners experience the same issues but there are some simple steps to take that will improve your eCommerce site, remove barriers to check-out and boost your sales.

The first thing you should do is transact on your own website.

You need to put yourself in your customers’ shoes.  You can have all the theory in place, but you need to test the reality for yourself.  Go through the entire buying cycle thoroughly and critique every step.  Remember, you are looking for reasons why visitors aren’t converting, so don’t be disappointed when you hit a snag.   See flaws as opportunities to improve.

Ask the tough questions.  Is your site easy to navigate?  Is your journey through it intuitive and logical?  Evaluate the visual impact of the website.  Does it draw you in and encourage you to click through? How fast do the pages load?  Is your website responsive and properly optimised?  

The second thing you need to do is streamline your checkout process.

Think about what frustrates you when you’re trying to buy stuff on other websites.  Laborious processes when you change your mind about an item in your cart.  Long-winded checkout processes.  Unexpected additional costs.  Annoying and unnecessary forms to set up an account. Having to repeat everything if you leave the site for an extended period of time.   Then think whether your customers are experiencing these issues during checkout on your site.

Your checkout process needs to be a seamless as possible and require the least amount of effort from the buyer.  Look at ways of setting up your cart so that people can add or remove items easily or change a product’s colour and have a ‘return to shopping’ button near the cart to encourage further browsing.

Research shows that around 60% of shoppers abandon their cart.  An unsatisfactory checkout experience is one of the reasons for cart abandonment, but many people also simply get distracted or run out of time.   When they return to your site, will their cart still be there or will they need to search all over again? Don’t forget you can also automatically email a customer a link to their abandoned checkout.  

Enabling autofill and card data to be stored securely are two really important features that will enhance the user experience and encourage them to follow-through and transact.

The third thing you need to do to get sales from your Shopify website is facilitate payments.

It’s all about the money.  You need to remove all barriers to entry and provide customers every opportunity to purchase.  And that means providing a range of payment options.   PayPal is obviously a popular form of payment, but you should add alternatives like ApplePay, Stripe and ShopPay.  These are all straightforward solutions, the buyer’s details are all saved, they get a text message to confirm the transaction and the checkout process usually takes less than a minute.

In addition to the three actions mentioned above, you could also consider having a customer feedback mechanism on your site and investigate Shopify’s abandoned cart recovery apps.

You’ve made the investment to set up your Shopify website.  Now it’s really important to optimise your site to encourage them through to conversion as simply, smoothly and quickly as possible. My recent article “Don’t Miss These Top 5 E-Commerce Tips For Successful Websites” is packed full of useful info.

If you’ve found these tips on improving your eCommerce website helpful, you’ll probably be interested in learning more about improving your website’s online visibility.  My new course, The SEO School, is a hands-on, self-managed online course which covers all the key elements of successful SEO.  Participants implement various SEO strategies as they progress through the modules (self-paced of course!) and get to learn some of my successful insider secrets that I’ve gained over my 20 years experience as an SEO expert in Perth.

Email me, Karen Dauncey, at karen@theseoschool.com or visit https://theseoschool.com  to find out more or to book your place on the course.

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